Onsite Reception & Guest Experience Lead

6115 Warner Bros. Studios Leavesden Limited; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

Warner Bros. Discovery's London-based post-production reception roles seek a proactive and customer‑focused coordinator. You will be the welcoming face for clients, guests and staff, coordinating reception across Greek Street and Soho Square and supporting events.

You will supervise the Reception Coordinator and Runner team, handle calls and access control, manage deliveries, purchasing, and maintain records, contributing to a safe, efficient, and professional front desk operation.

Qualifications

• Excellent communication and interpersonal skills.
• Exceptional customer service.
• Computer literate; strong MS Office skills.
• Experience with switchboard and security passes.
• Experience in hosting events and purchasing/stock management.
• Knowledge of production/post facilities desirable.

Responsibilities

• Oversee and manage Greek Street and Soho Square Reception operations; directly manage the Soho Square Reception Coordinator.
• Oversee the Runner team across sites; directly manage the Lead Runner.
• Answer, screen and transfer calls from a busy switchboard to relevant departments.
• Manage access control and security passes; track keys and passes; maintain stock of cards, lanyards and supplies.
• Meet, greet and direct clients, contractors and visitors per security policies.
• Manage inbound and outbound deliveries via Reception and loading bay.
• Maintain handover information between front desk, Security and Runners.
• Order stationery and monitor facilities’ supplies; assist purchasing as needed.
• Place orders for bar stock and coordinate with runners for stock levels.
• Update reception lists (cutting room occupancy, extensions, production status, staff numbers) and support Fire Wardens.
• Assist in event planning and occasional evening attendance.

Skills

Communication skills

Customer service

Computer literacy

MS Office

Switchboard experience

Security passes

Production/post facilities knowledge

Security access system

Event hosting

Purchasing & stock mgmt

People management

Tools

Microsoft Office

Job description

Warner Bros. Discovery's London-based post-production reception roles seek a proactive and customer‑focused coordinator. You will be the welcoming face for clients, guests and staff, coordinating reception across Greek Street and Soho Square and supporting events.

You will supervise the Reception Coordinator and Runner team, handle calls and access control, manage deliveries, purchasing, and maintain records, contributing to a safe, efficient, and professional front desk operation.