Guest Experience Host – Studio Tour

Warner Bros. Entertainment Inc.; Watford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Gym access

Staff discounts

On-site parking

Pension scheme

Medical plan

Staff shuttle

Job summary

Warner Bros. Entertainment Inc. is seeking staff for the Studio Tour attraction in Watford to assist visitors and ensure a memorable experience.

You will handle cash, operate the ticketing system, and support information desks, cloakrooms and parking with a professional, friendly approach. The role requires standing for long periods, outdoor work in all weather, and weekend shifts. Training and occasional sessions outside core hours are possible.

Qualifications

• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Professional telephone manner.
• Knowledge of a foreign language is desirable.
• Storytelling is the heart of what we do at Skydance.

Responsibilities

• Proactively assist our visitors to maximise their enjoyment of the Studio Tour.
• Resolve issues and collect visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems.
• Follow procedures and complete administration and paperwork.
• Understand the Bookings process and operate Galaxy system, cash handling, and cashing up tills.

Skills

Customer service

Cash handling

Till systems

Telephone manners

Teamwork

Written communication

Foreign language

Storytelling

Tools

Galaxy ticketing system

Job description

Warner Bros. Entertainment Inc. is seeking staff for the Studio Tour attraction in Watford to assist visitors and ensure a memorable experience.

You will handle cash, operate the ticketing system, and support information desks, cloakrooms and parking with a professional, friendly approach. The role requires standing for long periods, outdoor work in all weather, and weekend shifts. Training and occasional sessions outside core hours are possible.