Guest Experience Host - Restaurant Receptionist

Cosmo Southampton; England; On-site; GBP 21,000 - 24,000; Full time

Job summary

COSMO Authentic World Kitchen in the United Kingdom is seeking a friendly, professional Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and support the front-of-house team to ensure an excellent first impression.

Role requires strong interpersonal skills, experience in hospitality, and the ability to handle multiple bookings in a fast-paced environment.

Qualifications

• Previous receptionist or customer service experience.
• Strong interpersonal and communication skills.
• Ability to handle reservations and guest requests.
• Organisational skills to manage multiple bookings.
• Proficiency with reservation systems and basic office software.
• Ability to work under pressure in a fast-paced environment.
• Friendly, approachable attitude.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
• Answer phone calls, take reservations, and respond to customer inquiries.
• Maintain a clean and organized reception area.
• Assist guests with their needs, including guiding them to their tables and addressing any special requests.
• Process guest check-ins and ensure that all necessary information is recorded.
• Handle customer complaints or concerns promptly and professionally.
• Assist the front-of-house team with administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Reservation management

Telephone skills

Organisational skills

Reservation systems

Office software

Tools

Reservation systems

Job description

COSMO Authentic World Kitchen in the United Kingdom is seeking a friendly, professional Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and support the front-of-house team to ensure an excellent first impression.

Role requires strong interpersonal skills, experience in hospitality, and the ability to handle multiple bookings in a fast-paced environment.