Guest Experience Coordinator (Restaurant Front Desk)

Cosmo Southampton; Southampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Career development

Dynamic work environment

Job summary

COSMO Authentic World Kitchen in Southampton is seeking a friendly, professional Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.

Responsibilities include handling bookings, answering inquiries, and maintaining a welcoming reception area, with opportunities to progress within a dynamic hospitality group.

Qualifications

• Previous experience in receptionist or customer service role.
• Strong interpersonal and communication skills.
• Ability to manage reservations and guest inquiries professionally.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations and seating arrangements.
• Answer phone calls and respond to inquiries.
• Maintain a clean reception area.
• Guide guests to tables and address special requests.
• Handle guest check-ins and information recording.
• Address complaints promptly.
• Assist front-of-house with admin tasks.

Skills

Interpersonal skills

Communication skills

Customer service

Reservation systems

Organisational skills

Work under pressure

Tools

Reservation software

MS Office

Job description

COSMO Authentic World Kitchen in Southampton is seeking a friendly, professional Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.

Responsibilities include handling bookings, answering inquiries, and maintaining a welcoming reception area, with opportunities to progress within a dynamic hospitality group.