Restaurant Front Desk & Reservations Specialist

COSMO Restaurant Group; Hemel Hempstead; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

COSMO Restaurant Group in Hemel Hempstead is seeking a Front of House Receptionist to manage the reception area, answer calls, emails, and take reservations, ensuring guest needs are met and a smooth dining experience. You will greet guests, handle bookings, coordinate with staff, and maintain a clean, professional front-of-house.

Strong English and excellent customer service are essential for success in this role.

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Effective communication and time management skills.
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills.

Responsabilités

• Be professional and presentable at all times.
• Greets and seats guests accordingly.
• Perform daily opening and closing duties accordingly.
• Provide standardize and basic restaurant services to guest's by face to face or over the phone.
• Be polite and helpful while greeting the customers at the reception.
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings.
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock.
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback.
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times.
• Administer all reservations, cancellations and no-shows in line with company policy.

Connaissances

Basic PC knowledge

Effective communication

English language skills

Customer service excellence

Description du poste

COSMO Restaurant Group in Hemel Hempstead is seeking a Front of House Receptionist to manage the reception area, answer calls, emails, and take reservations, ensuring guest needs are met and a smooth dining experience. You will greet guests, handle bookings, coordinate with staff, and maintain a clean, professional front-of-house.

Strong English and excellent customer service are essential for success in this role.