Restaurant Front Desk & Guest Experience Host

Cosmo Norwich; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic work environment

Job summary

COSMO Authentic World Kitchen is seeking a friendly Restaurant Receptionist to be the first point of contact for guests in Norwich. You will manage reservations, greet customers, and contribute to an excellent first impression while supporting the front-of-house team.

Responsibilities include handling booking inquiries, assisting guests with special requests, and maintaining an organized reception area in a fast-paced environment. Prior restaurant or hospitality experience is preferred.

Qualifications

• Experience in a receptionist or customer service role.
• Excellent interpersonal and communication abilities.
• Proficient with reservation systems and basic office software.
• Able to manage multiple bookings and work under pressure.

Responsibilities

• Greet guests warmly and manage the check-in process.
• Handle reservations, inquiries, and seating arrangements.
• Answer phone calls and respond to customer questions.
• Maintain a neat reception area and assist front-of-house as needed.

Skills

Interpersonal skills

Communication skills

Reservations systems

Office software

Organisational skills

Customer service

Pressure handling

Tools

Reservation software

Job description

COSMO Authentic World Kitchen is seeking a friendly Restaurant Receptionist to be the first point of contact for guests in Norwich. You will manage reservations, greet customers, and contribute to an excellent first impression while supporting the front-of-house team.

Responsibilities include handling booking inquiries, assisting guests with special requests, and maintaining an organized reception area in a fast-paced environment. Prior restaurant or hospitality experience is preferred.