Receptionist

Cosmo Norwich; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic work environment

Job summary

COSMO Authentic World Kitchen in Norwich is seeking a friendly Restaurant Receptionist to be the first point of contact for guests. You will manage reservations, greet customers and help ensure an excellent first impression while supporting the front‑of‑house team.

Key duties include handling bookings, inquiries, and guest requests, maintaining an organized reception area, and assisting with administrative tasks as part of a dynamic hospitality team.

Qualifications

• Experience in a receptionist or customer service role.
• Strong interpersonal and communication skills.
• Ability to manage reservations, phone inquiries and guest requests.
• Good organizational skills for handling multiple bookings.
• Proficient with reservation systems and basic office software.

Responsibilities

• Greet guests and provide a friendly, professional welcome.
• Manage reservations and seating arrangements for efficient service.
• Answer phone calls, take bookings and respond to inquiries.
• Keep reception area clean and organized.
• Assist guests with their needs and special requests.
• Record guest check-ins and maintain accurate information.
• Address complaints promptly and professionally.
• Support front-of-house with administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Reservation systems

Office software

Work under pressure

Tools

Reservation software

Job description

At COSMO Authentic World Kitchen, we don't just serve food-we've redefined the dining experience. As the pioneers of the world buffet concept, we've been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we've grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.

About the Role

We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests. In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
• Answer phone calls, take reservations, and respond to customer inquiries.
• Maintain a clean and organized reception area.
• Assist guests with their needs, including guiding them to their tables and addressing any special requests.
• Process guest check-ins and ensure that all necessary information is recorded.
• Handle customer complaints or concerns promptly and professionally.
• Assist the front-of-house team with administrative tasks as needed.

Key Requirements

• Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
• Organizational skills to manage multiple bookings and ensure smooth service.
• Proficiency with reservation systems and basic office software.
• Ability to work under pressure in a fast-paced environment.
• A friendly, approachable, and positive attitude.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

If you're an outgoing individual with a passion for hospitality, we'd love to hear from you!

Compensation: Competitive salary