Guest Experience Host — Reception

Accor Hotels; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted Accor rates

Free Breaks Voucher

Friends & Family Rates

28 days of paid holidays

Eye Test Vouchers

Learning programs through our Academie

Cycle to work scheme

Vivup program with GP access

Discounted or free food

Work based Pension

Job summary

Novotel Liverpool Centre, part of Accor, is looking for a guest-focused Front Office Associate for casual/0-hours shifts. You will greet guests, check them in/out, handle payments, and promote hotel facilities while maintaining Accor standards.

You should be fluent in English, enjoy delivering exceptional service, and be proactive in resolving issues. Experience in hospitality is an asset; training and progression are available.

Qualifications

• Fluency in English required.
• Service-focused personality; customer service experience is an asset.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Skills

Fluency in English

Tools

Opera PMS

Job description

Novotel Liverpool Centre, part of Accor, is looking for a guest-focused Front Office Associate for casual/0-hours shifts. You will greet guests, check them in/out, handle payments, and promote hotel facilities while maintaining Accor standards.

You should be fluent in English, enjoy delivering exceptional service, and be proactive in resolving issues. Experience in hospitality is an asset; training and progression are available.