Guest Experience Host – Onsite Receptionist (Part-Time)

Williams Lea Germany GmbH; United Kingdom; Remote; GBP 9,900 - 25,000; Part time

Benefits offered by this job

10 days holidays pro-rated

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Life Assurance

Job summary

Williams Lea is seeking a First Impression Assistant to welcome visitors, handle calls, and support office operations on a fully onsite basis in Teesside. The role focuses on delivering exceptional customer service and maintaining smooth front-desk operations.

Key duties include greeting visitors, managing messages, scheduling, deliveries, and supporting events, with a strong emphasis on professional presentation and teamwork.

Qualifications

• Previous receptionist experience is essential.
• Fluent written and spoken English.
• Experience using email and Microsoft packages.
• Commitment to delivering exceptional customer service.
• Energetic, team-focused and guest-oriented.
• Excellent personal presentation and professional demeanor.
• Able to empathise with customers and spot improvements.
• Adheres to company values: Teamwork, Integrity, Passion and Success.
• Strong communication and problem-solving skills.
• Willing to work fully onsite with 16 hours per week.

Responsibilities

• Meeting, greeting, and interacting with visitors, tenants and contractors.
• Handling external and internal calls and emails, taking and passing accurate messages.
• Updating log-books and schedules.
• Processing deliveries.
• Organising and assisting with building events.
• Populating data collection workbooks.
• Maintaining building security in line with guidelines.
• Providing reception training for cover team members and identifying ongoing needs.
• Liaising with Team Leader on training needs for the cover team.
• Raising concerns about processes, practices or incidents as appropriate.

Skills

Receptionist experience

English fluency

Email & MS Office

Energetic

Team player

Guest focus

Professional appearance

Company values

Innovation

Empathy

Communication skills

Diversity awareness

Customer focus

Diligence

Tools

Microsoft Office

Email client

Job description

Williams Lea is seeking a First Impression Assistant to welcome visitors, handle calls, and support office operations on a fully onsite basis in Teesside. The role focuses on delivering exceptional customer service and maintaining smooth front-desk operations.

Key duties include greeting visitors, managing messages, scheduling, deliveries, and supporting events, with a strong emphasis on professional presentation and teamwork.