First Impression Assistant

Williams Lea; United Kingdom; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

10 days holidays (pro-rata)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

TechScheme

Job summary

Williams Lea is seeking a First Impression Assistant to join our Teesside team. The role greets visitors, answers calls, manages emails, and supports hospitality and office administration with a focus on delivering exceptional customer service.

The position is part-time, permanent, fully onsite with 16 hours per week (Thu–Fri), 8:30am–5pm, and a pro-rata benefits package. A proactive, friendly personality and strong communication skills are essential.

Qualifications

• Previous receptionist experience is essential.
• Fluent written and spoken English.
• Experience using email and Microsoft packages.

Responsibilities

• Meeting, greeting, and interacting with visitors, tenants and contractors.
• External and internal call and email handling including taking and passing on accurate messages.
• Updating log-books and schedules.
• Processing deliveries.
• Ordering, organising and assisting with building events.
• Populating data collection workbooks.

Skills

Receptionist experience

Fluent English

Microsoft Office

Job description

First Impression Assistant

First Impression Assistant Salary: 9,929.40 per annum(£24,823.50 FTE), plus company benefits Location: Teesside, TS17 6QW Contract: Part Time, Permanent Shifts: 16 hours per week, Thursday – Friday, 8:30am until 5pm with 30 minute unpaid lunch break(shifts can change based on client requirements) Work model: Fully onsite

Williams Lea seeks a First Impression Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach. A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Key responsibilities

• Meeting, greeting, and interacting with visitors, tenants and contractors
• External and internal call and email handling including taking and passing on accurate messages
• Updating log-books and schedules
• Processing deliveries
• Ordering, organising and assisting with building events
• Populating data collection workbooks
• Ensuring that security to the building is maintained in line with guidance and standard operating procedures
• Carrying out the reception training for any cover team members and identifying ongoing
• Training needs for the cover team, liaising with the Team Leader as needed
• Raising any concerns about process, practice or incidents as appropriate

Personal attributes

• Previous receptionist experience is essential
• A committed attitude and dedication to creating a memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• An energetic approach that shines through in your work
• A team focused attitude
• A natural passion and desire to make every visitor smile
• Excellent personal presentation
• Adopts the company values – Teamwork, Integrity, Passion and Success
• Is innovative and can spot an improvement opportunity
• Has the ability to empathise and understand the customer’s needs
• Has exceptional communication skills
• Appreciates and values each other’s differences
• Always considers the best interests of the company, colleagues and customer
• Has a diligent work ethic

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 10 days holidays, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.