Front Desk Hero: Guest Experience Lead

Williams Lea; Leicester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Referral Scheme

Job summary

Williams Lea seeks a First Impressions Assistant in Leicester to be the first contact for visitors. The role covers welcoming guests, managing reception duties, and delivering hospitality with a focus on exceptional service. A hands-on, on-site position supports colleagues to maintain smooth operations.

The successful candidate will have front-of-house experience, strong English communication, and a professional appearance. Working hours are 8:30–17:00, Monday to Friday, with a 37.5-hour week.

Qualifications

• Front of house or reception experience in a corporate environment.
• Excellent customer service and communication skills.
• Fluent written and spoken English.

Responsibilities

• Greet and assist guests in the office lobby as the main contact.
• Ensure a seamless, personal guest journey throughout visits.
• Confirm and manage meeting room requests.
• Escort guests to rooms and inform hosts of arrivals.
• Organise hospitality, events and catering needs as required.
• Attend to guests' wishes and requirements with professionalism.
• Set up AV equipment and troubleshoot problems as needed.
• Maintain data in guest-related workbooks and records.
• Coordinate external catering with third-party vendors.
• Monitor reception emails and respond promptly.
• Handle electronic admin tasks and document management.
• Support photocopying, scanning and printing for the team.
• Arrange transport for employees and clients.
• Occasionally support client functions after hours.
• Adhere to client standards in all activities.

Skills

Front of house

Customer service

English fluency

Tools

Microsoft Office

Job description

Williams Lea seeks a First Impressions Assistant in Leicester to be the first contact for visitors. The role covers welcoming guests, managing reception duties, and delivering hospitality with a focus on exceptional service. A hands-on, on-site position supports colleagues to maintain smooth operations.

The successful candidate will have front-of-house experience, strong English communication, and a professional appearance. Working hours are 8:30–17:00, Monday to Friday, with a 37.5-hour week.