First Impressions Assistant

Williams Lea; Leicester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Referral Scheme

Job summary

Williams Lea seeks a First Impressions Assistant in Leicester to be the first contact for visitors. The role covers welcoming guests, managing reception duties, and delivering hospitality with a focus on exceptional service. A hands-on, on-site position supports colleagues to maintain smooth operations.

The successful candidate will have front-of-house experience, strong English communication, and a professional appearance. Working hours are 8:30–17:00, Monday to Friday, with a 37.5-hour week.

Qualifications

• Front of house or reception experience in a corporate environment.
• Excellent customer service and communication skills.
• Fluent written and spoken English.

Responsibilities

• Greet and assist guests in the office lobby as the main contact.
• Ensure a seamless, personal guest journey throughout visits.
• Confirm and manage meeting room requests.
• Escort guests to rooms and inform hosts of arrivals.
• Organise hospitality, events and catering needs as required.
• Attend to guests' wishes and requirements with professionalism.
• Set up AV equipment and troubleshoot problems as needed.
• Maintain data in guest-related workbooks and records.
• Coordinate external catering with third-party vendors.
• Monitor reception emails and respond promptly.
• Handle electronic admin tasks and document management.
• Support photocopying, scanning and printing for the team.
• Arrange transport for employees and clients.
• Occasionally support client functions after hours.
• Adhere to client standards in all activities.

Skills

Front of house

Customer service

English fluency

Tools

Microsoft Office

Job description

First Impressions Assistant Salary: £25,250 per annum, plus company benefits Location: Leicester, LE1 6TU Contract: Full time, Permanent Shifts: 37.5 hours per week, Monday to Friday, working 8.30am to 5.00pm with 1 hour unpaid lunch break Work model: Fully on-site

Williams Lea seeks a First Impressions Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

As a First Impression Assistant, you will be the first point of contact for visitors calling or visiting the Leicester office. The First Impression duties include welcoming clients and visitors to the office, managing meeting rooms, organising and preparing hospitality, delivering hospitality and offering administrative support across the firm. Every task which is undertaken must be delivered with an exceptional customer service approach. To be successful as a First Impression assistant, you must have strong customer services skills, and with the ability to easily build rapport with people. A key skill will be your ability to prioritise urgent tasks in a timely and effective manner. This role operates between 08:30 - 17:00, Monday - Friday. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service including providing administrative support as required.

Key Responsibilities

• Welcoming guests in the office lobby as the main point of contact for any visitor/ or employee for the organisation
• Ensuring a seamless and personal guest journey
• Process and confirming meeting room requests
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
• Ordering, organising, delivering, clearing and assisting with hospitality and events
• Attending to guests wishes and requirements.
• Setting up audio visual systems and trouble-shooting problems
• Populating data collection workbooks
• Manage any external catering requirements from third party vendors
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Electronic administration tasks (updating records, document searches, editing and merging documents etc)
• Supporting the multi services team with completing photocopying, scanning and printing requests
• Booking of transport for employees and clients
• Occasional requirement to support client functions that run into the evening
• Always acting according to the client’s standards.

Personal attributes

• Previous experience in a front of house role or working on a reception desk for a corporate company
• Outstanding guest services skills, committed attitude and dedication to creating a memorable guest experience
• Team focused
• Fluent written and spoken English
• Professionally presented.
• Have great interpersonal skills and an outgoing personality.
• Experience of email and Microsoft packages.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes
• Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.