Guest Experience Host — Front Desk & Concierge

Heeton Hospitality UK; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual bonus for all Team Members

Staff rates across our properties

Complimentary overnight stays in our p

Retention bonus on completion of 3 and

Service based annual leave (increase 5

Job summary

Heeton Hospitality UK in Manchester is seeking a General Assistant to be the first and last point of contact for guests, ensuring a genuinely welcoming experience from arrival to departure.

You will greet guests, assist with luggage, answer queries, maintain public areas, support front desk staff, and help with operations. Excellent English and outstanding customer service are essential, with attractive staff perks and career progression.

Qualifications

• Hospitality experience preferred.
• Must speak fluent English.
• Excellent customer service skills required.

Responsibilities

• Greeting all arriving guests with a warm and friendly welcome
• Assisting guests with luggage if required
• Answering guest queries and providing local knowledge and assistance
• Maintaining the cleanliness and presentation of all public areas
• Assisting front desk staff with guest requests (luggage storage, supplies)
• Monitoring the Monscierge information system and keeping information up to date
• Monitoring stocks of city maps and information leaflets
• Answering incoming telephone enquiries at peak times
• Directing IHG Rewards Elite Members to dedicated check-in/out desks at peak times
• Delivering a meaningful farewell and assisting with onward transport
• Assisting the Duty Manager with other hotel operations when requested

Skills

Hospitality experience

Fluent English

Excellent customer service

Job description

Heeton Hospitality UK in Manchester is seeking a General Assistant to be the first and last point of contact for guests, ensuring a genuinely welcoming experience from arrival to departure.

You will greet guests, assist with luggage, answer queries, maintain public areas, support front desk staff, and help with operations. Excellent English and outstanding customer service are essential, with attractive staff perks and career progression.