Luxury Hotel Front Desk Specialist

IHG Hotels & Resorts; Greater London; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Overtime pay

Holiday entitlement

Wagestream

Free meals

Life insurance

Hotel discounts

Store discounts

Refer a Friend

Career growth

Job summary

InterContinental London Park Lane is seeking a Receptionist to join our luxury Mayfair team, providing warm welcomes and seamless check-in/out for guests. The role requires a professional, guest-focused attitude and the ability to handle requests with discretion.

The ideal candidate will have experience in a Forbes 5-Star hotel and familiarity with Opera PMS is a plus. This full-time position offers an attractive compensation package and extensive benefits.

Qualifications

• Guest-focused with a passion for service in a luxury environment.
• Experience in a Forbes 5-Star hotel or similar is preferred.
• Experience handling guest complaints and resolving issues professionally.

Responsibilities

• Greet guests and assist with check-in and check-out in a warm, professional manner.
• Provide impeccable front-desk service to ensure a memorable arrival and departure experience.
• Utilise Opera PMS for reservations, room assignments and guest data where required.

Skills

Guest service

Guest relations

Communication

Tools

Opera PMS

Job description

InterContinental London Park Lane is seeking a Receptionist to join our luxury Mayfair team, providing warm welcomes and seamless check-in/out for guests. The role requires a professional, guest-focused attitude and the ability to handle requests with discretion.

The ideal candidate will have experience in a Forbes 5-Star hotel and familiarity with Opera PMS is a plus. This full-time position offers an attractive compensation package and extensive benefits.