Guest Experience Host - Ground Floor (Training & Perks)

Premier-Inn; Alnwick; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn is looking for a Ground Floor Team Member in Alnwick to welcome guests, assist with check-in, and help ensure a smooth stay. The role includes serving breakfast or evening meals and assisting guests with needs throughout their visit.

No hotel experience is required—we welcome people from retail, cafés, pubs, or customer service. If you’re friendly, calm under pressure and enjoy helping others, we’ll teach you the rest.

Qualifications

• No hotel experience required.
• Friendly and helpful personality essential.
• Ability to stay calm when busy.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or evening meals and bar service.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates when busy to ensure smooth hotel operation.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Hospitality

Job description

Premier Inn is looking for a Ground Floor Team Member in Alnwick to welcome guests, assist with check-in, and help ensure a smooth stay. The role includes serving breakfast or evening meals and assisting guests with needs throughout their visit.

No hotel experience is required—we welcome people from retail, cafés, pubs, or customer service. If you’re friendly, calm under pressure and enjoy helping others, we’ll teach you the rest.