Guest Experience Associate – Ground Floor Team Member

Premier-Inn; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Premier Inn is hiring a Ground Floor Team Member for Newcastle (Team Valley). You’ll welcome guests, help them check in, serve breakfast or dinner and keep the hotel running smoothly. Hours are 16 guaranteed per week with a permanent contract, and pay up to £13.06 per hour.

No two shifts are the same; you’ll work evenings and weekends while supporting a busy team in Gateshead. No prior hotel experience is required, training is provided, and friendly, calm staff who enjoy helping people are

Qualifications

• You don’t need hotel experience.
• Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.
• If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Premier Inn is hiring a Ground Floor Team Member for Newcastle (Team Valley). You’ll welcome guests, help them check in, serve breakfast or dinner and keep the hotel running smoothly. Hours are 16 guaranteed per week with a permanent contract, and pay up to £13.06 per hour.

No two shifts are the same; you’ll work evenings and weekends while supporting a busy team in Gateshead. No prior hotel experience is required, training is provided, and friendly, calm staff who enjoy helping people are