Guest Experience Host - Front Desk & Service

Chef & Brewer; Dungannon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on brands

Employee assistance program

Maternity/paternity policy

Menopause friendly employer

Staff discounts at Greene King Inns

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Chef & Brewer is recruiting Hotel Staff to welcome guests, check them in, and provide memorable service in a country-style pub setting. You will play a key role in delivering friendly, efficient experiences while maintaining safety and cleanliness across the front of house.

The role offers opportunities to grow within a well-known hospitality brand and participate in apprenticeship and training programs, with generous staff discounts and welfare benefits mentioned in the job posting.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Meet and greet guests and check them into their hotel room.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Ensure front of house is safe, legal, and clean; handle issues quickly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Meet and greet customers and check them into their hotel room.
• Answer telephone enquiries and handle complaints.
• Maintain safety, legality and cleanliness of the front of house.
• Contribute to a warm, welcoming team environment.

Skills

Customer service

Teamwork

Attention to detail

English proficiency

Job description

Chef & Brewer is recruiting Hotel Staff to welcome guests, check them in, and provide memorable service in a country-style pub setting. You will play a key role in delivering friendly, efficient experiences while maintaining safety and cleanliness across the front of house.

The role offers opportunities to grow within a well-known hospitality brand and participate in apprenticeship and training programs, with generous staff discounts and welfare benefits mentioned in the job posting.