Guest Experience Host – Front Desk & Seating

ES Trafford Centre; Manchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

ES Trafford Centre is seeking a friendly Host/Hostess to be the first point of contact for guests in Manchester. You will welcome guests, provide menus, and guide them to seating, ensuring a positive arrival experience.

This fast-paced role requires excellent people skills and the ability to work in shifts. A warm, proactive attitude helps guests feel welcome from arrival to departure.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in shifts.
• Positive attitude in a fast-paced environment.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or areas.
• Provide menus.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist wait staff as needed.

Skills

People skills

Job description

ES Trafford Centre is seeking a friendly Host/Hostess to be the first point of contact for guests in Manchester. You will welcome guests, provide menus, and guide them to seating, ensuring a positive arrival experience.

This fast-paced role requires excellent people skills and the ability to work in shifts. A warm, proactive attitude helps guests feel welcome from arrival to departure.