Guest Experience Host – Casino Lobby

Genting Casino; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly and wellbeing policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Genting Academy

Long service awards

Staff social fund

Annual company Christmas present

Job summary

Genting Casinos invites a friendly Welcome Host to join our Manchester venue. You will warmly greet guests, guide their visit, and ensure smooth operations from arrival onward. The role emphasizes a positive, customer-focused approach in a bustling casino environment.

Experience in hospitality or customer service is preferred. You will promote facilities, assist with cloakroom duties, and liaise with other departments to deliver a standout guest experience.

Qualifications

• Welcoming guests with warmth and professionalism.
• Experience in hospitality or customer service preferred.
• Comfortable working with guests in a busy lobby and venue environment.

Responsibilities

• Greet guests in a friendly and professional manner.
• Be active and visible in the lobby to assist guest interactions.
• Manage guest flow during busy periods with calm efficiency.
• Handle ID and Challenge25 checks with patience and accuracy.
• Promote venue facilities, offers and events to enhance the guest experience.
• Assist cloakroom duties and guide guests around the venue.
• Keep lobby tidy and up-to-date with notices and promotions.
• Coordinate with other departments to ensure a seamless guest journey.
• Monitor visitor numbers and ensure compliance with company policies.

Skills

Guest greeting

Customer service

Hospitality

Communication

Job description

Genting Casinos invites a friendly Welcome Host to join our Manchester venue. You will warmly greet guests, guide their visit, and ensure smooth operations from arrival onward. The role emphasizes a positive, customer-focused approach in a bustling casino environment.

Experience in hospitality or customer service is preferred. You will promote facilities, assist with cloakroom duties, and liaise with other departments to deliver a standout guest experience.