Host - ES Trafford Centre

The Big Table Group Limited; Stretford; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Big Table Group Limited is looking for a Host/Hostess to be the first point of contact for guests at our venue. You will greet guests, manage wait times, assist with reservations and escort customers to dining areas to ensure a smooth, welcoming experience from arrival to departure.

We are seeking a super positive person with solid people skills who can work in shifts in a fast-paced environment, delivering excellent customer service and a pleasant dining experience for all guests.

Qualifications

• Solid people skills required.
• Willingness to work in shifts.
• Positive attitude and friendly approach.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or areas.
• Provide menus.
• Greet customers upon their departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention.

Skills

People skills

Customer service

Shift work

Job description

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a fast paced environment so needs a super positive person. Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or areas
• Provide menus
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed