Guest Experience Host — Front Desk Reception

Charlotte Street Hotel; Camden Town; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Season ticket loan

Long service awards

Job summary

Firmdale Hotels in London-based Charlotte Street Hotel is seeking a friendly Receptionist to join its front-office team. You will greet guests, assist with check-in/check-out, and provide a memorable stay through attentive service and professional presentation.

You will work within a dynamic team, uphold the hotel’s renowned standards, and contribute to a welcoming atmosphere that reflects the brand’s warmth and personality.

Qualifications

• Excellent guest service skills and a welcoming demeanor.
• Strong communication and interpersonal abilities.
• Ability to work collaboratively in a front-office team.

Responsibilities

• Welcome guests with warmth and professionalism, setting the tone for their stay.
• Provide exemplary customer service, anticipating and fulfilling guest needs.
• Assist with check-in and check-out procedures and reservations.
• Maintain a polished appearance reflecting high hotel standards.
• Collaborate with team members to ensure smooth front-office operations.

Job description

Firmdale Hotels in London-based Charlotte Street Hotel is seeking a friendly Receptionist to join its front-office team. You will greet guests, assist with check-in/check-out, and provide a memorable stay through attentive service and professional presentation.

You will work within a dynamic team, uphold the hotel’s renowned standards, and contribute to a welcoming atmosphere that reflects the brand’s warmth and personality.