Receptionist

Charlotte Street Hotel - Front of House; Camden Town; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service charge

Health plan

Discounts

Complimentary meals

Flexible scheduling

English lessons

Cycle to work

Volunteer day

Job summary

Charlotte Street Hotel is seeking a friendly Receptionist to join our front office team. You will welcome guests, handle check-in/check-out, and contribute to a memorable guest experience with a focus on service excellence.

We value professional communication, attention to detail, and a proactive approach to guest needs, all while upholding the hotel’s standards and warm, welcoming atmosphere.

Qualifications

• Experience in hospitality or front desk roles.
• Strong guest service and communication abilities.
• Ability to work in a collaborative front office team.
• Maintains a polished, professional appearance and demeanor.

Responsibilities

• Welcome guests warmly and set a positive tone for their stay.
• Provide exemplary service and anticipate guest needs.
• Assist with check-in/check-out and reservations with accuracy.
• Maintain high standards of presentation and organisation.
• Collaborate with team to ensure smooth front office operations.

Skills

Hospitality experience

Guest service

Communication skills

Teamwork

Professional appearance

Job description

Join the vibrant team at Firmdale Hotels, where every day brings new opportunities to deliver exceptional service and create memorable experiences. We're currently seeking a dynamic individual to fill the role of Receptionist at our esteemed Charlotte Street Hotel.

As a Receptionist, you'll be at the forefront of our guest experience, embodying confidence and charm as you engage with visitors and ensure their needs are met with grace and efficiency. Working collaboratively within our front office team, you'll showcase your impeccable attention to detail and organisational prowess to ensure seamless operations.

Responsibilities:

• Welcome guests with warmth and professionalism, setting the tone for their stay.
• Provide exemplary customer service, anticipating and fulfilling guest needs with enthusiasm.
• Maintain a polished and professional appearance at all times, reflecting the high standards of Firmdale Hotels.
• Demonstrate a passion for detail, ensuring accuracy in all guest interactions and administrative tasks.
• Collaborate closely with team members to create a positive and cohesive work environment.
• Handle guest inquiries and requests promptly and courteously, striving to exceed expectations at every opportunity.
• Assist with check-in and check-out procedures, efficiently managing reservations and room assignments.
• Contribute to the overall success of the front office by proactively identifying areas for improvement and offering innovative solutions.

What you Need:

• Ability to provide outstanding service to guests, exceeding their expectations and ensuring a memorable experience.
• Strong verbal and written communication skills to engage with guests, colleagues, and management in a professional and courteous manner.
• Capacity to work collaboratively with colleagues as part of a dynamic front office team, fostering a positive and supportive work environment.
• Keen eye for detail to ensure accuracy in guest interactions, administrative tasks, and maintaining the hotel's high standards of presentation and cleanliness.
• Ability to manage multiple tasks simultaneously, prioritise responsibilities, and maintain efficiency in a fast-paced hospitality environment.
• Flexibility to adapt to changing guest needs, business demands, and operational procedures while maintaining composure and professionalism.
• Resourcefulness to effectively address guest inquiries, resolve issues, and handle unexpected situations with tact and diplomacy.
• Comfortable using hotel management software, reservation systems, and other technology tools to efficiently manage guest bookings, check-ins, and administrative tasks.
• Demonstrated commitment to upholding the hotel's values of warmth, professionalism, and impeccable presentation in all interactions and appearances.
• Genuine enthusiasm for the hospitality industry and a desire to create exceptional guest experiences, contributing to the reputation and success of Firmdale Hotels.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country & Townhouse, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.