Guest Experience Host – Front Desk (Hospitality)

Hoar Cross Hall; Burton upon Trent; On-site; GBP 21,000 - 25,000; Full time

Job summary

Hoar Cross Hall is seeking a friendly Receptionist to join our welcoming team. You will be the first point of contact for guests, assisting with reservations, check-ins and general enquiries in a luxury hotel and spa setting.

You’ll need strong communication skills, a proactive, guest-focused approach and the ability to work well with colleagues across the hotel and spa. Previous hospitality or customer service experience is beneficial, and a positive, flexible attitude is essential.

Qualifications

• Hospitality or customer service experience would be beneficial.
• Willingness to learn and adapt in a fast-paced hospitality environment.
• Flexibility to work across a seven-day operation, including weekends and bank holidays.

Responsibilities

• Manage reservations and welcome arrivals to create a smooth guest journey.
• Support guests throughout their stay with attentive service and timely responses to enquiries.
• Handle telephone calls and guest enquiries, ensuring information is accurate and helpful.
• Develop knowledge of hotel and spa facilities to promote treatments, packages and experiences.

Skills

Excellent communication

Friendly, professional approach

Organised

Customer service

Booking systems

Tools

Reservation software

Job description

Hoar Cross Hall is seeking a friendly Receptionist to join our welcoming team. You will be the first point of contact for guests, assisting with reservations, check-ins and general enquiries in a luxury hotel and spa setting.

You’ll need strong communication skills, a proactive, guest-focused approach and the ability to work well with colleagues across the hotel and spa. Previous hospitality or customer service experience is beneficial, and a positive, flexible attitude is essential.