Luxury Guest Concierge & Welcome Specialist

Hiddenwell; Burton upon Trent; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free Parking

Complimentary Spa Day on work annivers

Free meals provided daily

Complimentary access to leisure andspa

Job summary

Hoar Cross Hall, a luxury spa resort in Staffordshire, is seeking a friendly hospitality host to welcome guests from arrival to departure. You will assist with luggage, guide guests to rooms and share information about hotel and spa facilities.

You will respond to guest requests, help keep public areas tidy and work closely with Reception and other teams to ensure a smooth stay. Weekend and public holiday work is required, with a £12.71 hourly rate.

Qualifications

• Excellent communication and interpersonal skills.
• Understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information.

Responsibilities

• Greeting and assisting guests upon arrival and departure with their luggage.
• Providing courteous and efficient service, ensuring guest needs are met promptly.
• Escorting guests to their rooms and provide brief information about hotel and spa facilities.
• Assisting with delivering guest requests, such as room service orders, room transfers, taxi requests.
• Keeping public areas tidy and replenished throughout the day.
• Coordinating with reception and other departments to ensure smooth guest experiences.
• Assisting on reception duties when required.

Skills

Excellent communication

Interpersonal skills

Hotel & spa knowledge

Upselling

Tools

POS system

Job description

Hoar Cross Hall, a luxury spa resort in Staffordshire, is seeking a friendly hospitality host to welcome guests from arrival to departure. You will assist with luggage, guide guests to rooms and share information about hotel and spa facilities.

You will respond to guest requests, help keep public areas tidy and work closely with Reception and other teams to ensure a smooth stay. Weekend and public holiday work is required, with a £12.71 hourly rate.