Front Desk & Guest Experience Lead — Care Home

Hallmark Care Homes; Hagley; Presencial; GBP 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Hallmark Luxury Care Homes is seeking a friendly and professional Receptionist to be the first point of contact for residents, families and visitors. You will maintain a welcoming atmosphere and support front-of-house operations in a care home setting.

Key duties include greeting guests, assisting with administrative tasks, coordinating mail and supporting training activities within the home. This role requires a warm, organised individual with excellent communication skills and a commitment to

Formación

• Compassionate, empathetic approach to residents.
• Strong communication with residents, families and colleagues.
• Team player who contributes to a positive work environment.
• Willingness to undertake training and development opportunities.
• Experience in reception and front-of-house service.

Responsabilidades

• Welcome residents, families and visitors with warmth and professionalism.
• Provide administrative support and assist with inquiries and tours.
• Manage mail and assist with training coordination within the home.

Conocimientos

Compassionate

Excellent communicators

Team players

Training mindset

Experienced receptionist

Descripción del empleo

Hallmark Luxury Care Homes is seeking a friendly and professional Receptionist to be the first point of contact for residents, families and visitors. You will maintain a welcoming atmosphere and support front-of-house operations in a care home setting.

Key duties include greeting guests, assisting with administrative tasks, coordinating mail and supporting training activities within the home. This role requires a warm, organised individual with excellent communication skills and a commitment to