Receptionist

Hoar Cross Hall; Burton upon Trent; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Hoar Cross Hall is seeking a friendly Receptionist to join our welcoming team. You will be the first point of contact for guests, assisting with reservations, check-ins and general enquiries in a luxury hotel and spa setting.

You’ll need strong communication skills, a proactive, guest-focused approach and the ability to work well with colleagues across the hotel and spa. Previous hospitality or customer service experience is beneficial, and a positive, flexible attitude is essential.

Competenze

• Hospitality or customer service experience would be beneficial.
• Willingness to learn and adapt in a fast-paced hospitality environment.
• Flexibility to work across a seven-day operation, including weekends and bank holidays.

Mansioni

• Manage reservations and welcome arrivals to create a smooth guest journey.
• Support guests throughout their stay with attentive service and timely responses to enquiries.
• Handle telephone calls and guest enquiries, ensuring information is accurate and helpful.
• Develop knowledge of hotel and spa facilities to promote treatments, packages and experiences.

Conoscenze

Excellent communication

Friendly, professional approach

Organised

Customer service

Booking systems

Strumenti

Reservation software

Descrizione del lavoro

Receptionist – Hoar Cross Hall

Creating warm welcomes. Making lasting impressions.Elevating the guest experience.

Hoar Cross Hall is a destination where exceptionalhospitality begins with how people feel. From the moment our guests arrive tothe moment they leave, every interaction plays a part in creating an experiencethat helps them relax, reconnect and feel good.

We're looking for a Receptionist who understands theimportance of those moments. Someone who loves connecting with people, takespride in making others feel welcome and brings warmth, confidence andprofessionalism to everything they do.

As one of the first points of contact for our guests, you'llplay an important role in bringing the Hoar Cross Hall experience to life,ensuring every guest feels valued, cared for and confident they're in goodhands.

The opportunity

Working as part of our Reception team, you'll be at theheart of the guest journey, creating memorable first impressions and ensuringevery interaction reflects the warmth and quality of Hoar Cross Hall.

From managing reservations and welcoming arrivals tosupporting guests throughout their stay, you'll combine excellent organisationwith a genuine passion for hospitality.

You'll be a natural communicator, comfortable managingenquiries, anticipating guest needs and finding solutions that make adifference. You'll understand that the smallest details can have the biggestimpact.

First impressions. Lasting memories.

You'll take ownership of the guest experience from themoment they arrive, ensuring every interaction is warm, welcoming andprofessional.

From managing reservations, check-ins and check-outs tohandling telephone calls and guest enquiries, you'll ensure everything runssmoothly and guests feel informed and cared for.

You'll develop a strong knowledge of our hotel, spafacilities, treatments and packages, helping guests make the most of theirvisit through thoughtful recommendations and attention to detail.

Hospitality with personality. Service with purpose.

You'll bring warmth, energy and a genuine passion for peopleto every interaction, taking pride in making guests feel welcome, valued andsupported.

Whether welcoming returning guests, assisting with enquiriesor resolving an issue, you'll approach every situation with professionalism anda positive attitude.

Working closely with colleagues across the hotel and spa,you'll communicate effectively, support the wider team and help deliver aseamless guest experience.

Commercially aware. Naturally engaging.

You'll understand the importance of making thoughtfulrecommendations that enhance the guest experience while supporting commercialperformance.

From promoting spa treatments and additional services tointroducing guests to our packages and experiences, you'll use your knowledgeand natural communication skills to identify opportunities and add value.

It's not about hard selling. It's about understanding ourguests and helping them make the most of their time with us.

What you'll bring

You'll be a naturally welcoming, organised andpeople-focused individual with a passion for delivering exceptionalhospitality.

Previous hospitality or customer service experience would bebeneficial, but attitude, personality and a willingness to learn are just asimportant.

Most importantly, you'll bring:

• Excellentcommunication skills and a friendly, professional approach.
• Strongorganisation, attention to detail and the ability to manage competingpriorities.
• Confidenceusing booking systems and handling reservations and enquiries.
• Anatural ability to build rapport and promote our treatments, packages andexperiences.
• Apositive, proactive and team-focused attitude.
• Flexibilityto work across a seven-day operation, including weekends and bankholidays.

Knowledge of hotel and spa operations would be advantageous,but full training will be provided.

What matters to us

At Hoar Cross Hall, we care about exceptional hospitality,individuality, passion and positivity, teamwork, integrity, operationalexcellence and continuous improvement.

We want every guest to feel genuinely welcomed and caredfor, and we believe that starts with the people who represent us every day.

We're looking for someone who takes pride in making apositive difference, understands the importance of the little details andgenuinely enjoys helping others.

Someone who brings warmth and personality to everyinteraction.

Someone who takes ownership, supports their colleagues andalways looks for ways to make the guest experience better.

And someone who understands that exceptional hospitalityisn't just about what we do, but how we make people feel.

Make people feel welcome. Make every moment count.

They say you can't choose your family, but at Hoar CrossHall, we believe differently. We choose people who bring passion, positivityand professionalism, and who genuinely care about creating memorableexperiences for others.

If you're someone who loves connecting with people, takespride in delivering exceptional service and wants to be part of somethingspecial, we'd love to hear from you.

Well hidden. Best found.