Guest Experience Host: Front Desk & Dining

Premier-Inn; Bournemouth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Premier Inn Bournemouth Westbourne is seeking a Ground Floor Team Member to welcome guests, assist with check-in and serve breakfast or dinner, helping keep reception, dining areas and public spaces in top condition.

The role offers a fixed-term contract with shifts that include evenings and weekends; training is provided and no hotel experience is required, making it suitable for people from retail, cafés or customer service backgrounds.

Qualifications

• No hotel experience required; suitable from retail, cafés, pubs, restaurants or customer service.
• Friendly, helpful, calm in busy periods.
• Willing to learn and adapt to different roles across the hotel.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Team player

Communication

Calm under pressure

Job description

Premier Inn Bournemouth Westbourne is seeking a Ground Floor Team Member to welcome guests, assist with check-in and serve breakfast or dinner, helping keep reception, dining areas and public spaces in top condition.

The role offers a fixed-term contract with shifts that include evenings and weekends; training is provided and no hotel experience is required, making it suitable for people from retail, cafés or customer service backgrounds.