Guest Experience Host – Front Desk (Cambridge North)

Accor; Cambridge; On-site; GBP 37,195,000 - 42,706,000; Full time

Benefits offered by this job

Special staff rate

Free Gym

Free night stays in Accor UK hotels

Discounted hotel rates worldwide

Pension scheme

28 days holidays incl. bank holidays

Free parking

Job summary

Accor is hiring a Receptionist for Novotel Cambridge North in Cambridge, UK. You will be the face of the hotel, greeting guests warmly and ensuring their well-being throughout their stay.

The role involves delivering personalised service, collaborating with departments, and supporting daily front-of-house operations. You will train across front-of-house functions, handle inquiries, balance transactions, and contribute to higher guest satisfaction while adhering to Accor standards.

Responsibilities

• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handling emails, phone enquiries and other administration tasks.
• Responsible for balancing banking transactions for the hotel.
• Ensuring Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assisting with Food and Beverage services if and when required.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.

Job description

Accor is hiring a Receptionist for Novotel Cambridge North in Cambridge, UK. You will be the face of the hotel, greeting guests warmly and ensuring their well-being throughout their stay.

The role involves delivering personalised service, collaborating with departments, and supporting daily front-of-house operations. You will train across front-of-house functions, handle inquiries, balance transactions, and contribute to higher guest satisfaction while adhering to Accor standards.