Guest Experience Receptionist – Flexible Shifts & Growth

AccorHotel; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discount Card for Accor Hotels World‑W

Complimentary stays in UK hotels

Flexible rota

Career growth opportunities

Job summary

Ibis Cambridge Central Station, part of the Accor network, is seeking a friendly Receptionist to welcome guests, handle registrations and inquiries, and ensure smooth front-of-house service. You will manage reservations, process payments, update guest details, and respond to guest questions while maintaining high standards and a welcoming atmosphere for all visitors.

English fluency is required and a positive team spirit is valued.

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.

Responsibilities

• Welcome guests to the hotel and ensure service is handled excellently.
• Register guests and process payments.
• Update guest information in the system.
• Take and confirm reservations for guests.
• Answer queries regarding in-house facilities and local information.
• Deliver excellent service and maintain quality standards.
• Maintain clean and organized work areas.
• Handle guest complaints and provide timely responses.
• Pay attention to detail and ensure quality in all tasks.
• Be open to embracing change and adapting to new circumstances.

Skills

Guest-focused

Communication

Problem solving

Independence

Shift management

Weekday/weekend availability

Job description

Ibis Cambridge Central Station, part of the Accor network, is seeking a friendly Receptionist to welcome guests, handle registrations and inquiries, and ensure smooth front-of-house service. You will manage reservations, process payments, update guest details, and respond to guest questions while maintaining high standards and a welcoming atmosphere for all visitors.

English fluency is required and a positive team spirit is valued.