Hospitality Reservations & Admin Specialist

Accor; Cambridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Complimentary stays in UK hotels

Discount for Accor hotels worldwide

Career growth and international dev.

Job summary

Accor is seeking a Reservations/Admin Agent for Ibis Cambridge Central Station. You will be the first point of contact for guests, handling reservations and enquiries with a focus on a smooth booking process and high guest satisfaction.

The role involves coordinating with front office, guiding room choices, and ensuring accurate reservations to support seamless check-ins. Join a collaborative team at a hotel that values growth, flexibility, and guest-centric service.

Qualifications

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Fluent in English; additional languages are a bonus.

Responsibilities

• Respond promptly and professionally to guest enquiries via phone, email, and other channels.
• Guide guests in selecting ideal room options for the best experience and maximise bookings.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.

Skills

Reservations experience

Communication skills

Organisational skills

Problem solving

Fluent in English

Tools

Opera Cloud

Job description

Accor is seeking a Reservations/Admin Agent for Ibis Cambridge Central Station. You will be the first point of contact for guests, handling reservations and enquiries with a focus on a smooth booking process and high guest satisfaction.

The role involves coordinating with front office, guiding room choices, and ensuring accurate reservations to support seamless check-ins. Join a collaborative team at a hotel that values growth, flexibility, and guest-centric service.