Guest Experience Host – Front Desk & Breakfast

Premier Inn; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training and support

Discounts on Premier Inn rooms

Pension and Save As You Earn

Job summary

Premier Inn Norwich Nelson City Centre is hiring a Ground Floor Team Member to greet guests, check them in, serve breakfast or dinner, and keep public areas welcoming.

No hotel experience is required; we’ll teach you the rest. You’ll work varied shifts, including evenings and weekends, with 18 guaranteed hours per week and a fixed-term contract until 25 February 2027. You’ll join a team that supports each other and helps guests have a smooth stay.

Qualifications

• No hotel experience required.
• Friendly and helpful attitude.
• Ability to stay calm in busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and drinks.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Hospitality mindset

Job description

Premier Inn Norwich Nelson City Centre is hiring a Ground Floor Team Member to greet guests, check them in, serve breakfast or dinner, and keep public areas welcoming.

No hotel experience is required; we’ll teach you the rest. You’ll work varied shifts, including evenings and weekends, with 18 guaranteed hours per week and a fixed-term contract until 25 February 2027. You’ll join a team that supports each other and helps guests have a smooth stay.