Guest Services Associate – Airport Hotel Front Desk

Whitbread PLC; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%/60

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC is hiring a Ground Floor Team Member at Norwich Airport Premier Inn. You will welcome guests, assist with check-in, serve breakfast or dinner, and help guests have a smooth stay. Roles include evenings, weekends, and busy periods with full training and support.

No hotel experience is required; friendly, calm under pressure, and a willingness to help are valued. Opportunities to learn and grow across Premier Inn are highlighted.

Qualifications

• No hotel experience required; friendly and calm under pressure.
• Good customer service mindset and willingness to assist guests.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner, including bar service
• Answer questions and solve problems for guests
• Keep reception, restaurant and public areas clean
• Support teammates when busy and ensure guest comfort

Job description

Whitbread PLC is hiring a Ground Floor Team Member at Norwich Airport Premier Inn. You will welcome guests, assist with check-in, serve breakfast or dinner, and help guests have a smooth stay. Roles include evenings, weekends, and busy periods with full training and support.

No hotel experience is required; friendly, calm under pressure, and a willingness to help are valued. Opportunities to learn and grow across Premier Inn are highlighted.