Ground Floor Guest Services Pro – Permanent, Norwich

Premier Inn; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Premier Inn in Norwich West (Showground / A47) is looking for a Ground Floor Team Member to welcome guests, assist with check-in, and serve breakfast or dinner. The role involves flexible duties across reception, restaurant and public areas to keep the hotel running smoothly.

If you are friendly, enjoy helping people and can stay calm during busy periods, we’ll train you in every part of the job and offer opportunities to grow within Premier Inn.

Qualifications

• No hotel experience required.
• Friendly and helpful, able to stay calm when busy.
• Willing to learn and work across Reception, Restaurant and Public areas.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks.
• Answer questions and help solve problems.
• Help keep reception, restaurant and public areas looking their best.
• Support teammates across the hotel when things get busy.
• Make sure every guest feels looked after from arrival to departure.

Skills

Customer service

Hospitality mindset

Teamwork

Job description

Premier Inn in Norwich West (Showground / A47) is looking for a Ground Floor Team Member to welcome guests, assist with check-in, and serve breakfast or dinner. The role involves flexible duties across reception, restaurant and public areas to keep the hotel running smoothly.

If you are friendly, enjoy helping people and can stay calm during busy periods, we’ll train you in every part of the job and offer opportunities to grow within Premier Inn.