Guest Services Associate: Front Desk & Breakfast

www.whitbreadcareers.com - jobboard; Goosewell Farm; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Permanent contract

Training & development

Whitbread Benefits Card

Pension & Save As You Earn

Discounts across brands

Job summary

Premier Inn is seeking a Ground Floor Team Member for the Keswick location. You will welcome guests, help check-in, and assist with breakfast or dinner service, while addressing guest questions and resolving issues to ensure a smooth stay.

Shifts include evenings and weekends with a permanent contract and structured training. No prior hotel experience is required, and opportunities exist to develop skills across the Premier Inn network.

Qualifications

• No hotel experience required; friendly and helpful attitude is valued.
• Ability to stay calm when busy and multi-task.
• Strong guest-service mindset and initiative.

Responsibilities

• Welcome guests and assist with check-in
• Serve breakfast or dinner to guests
• Answer questions and help solve problems
• Keep reception, restaurant and public areas tidy and welcoming
• Support teammates across the hotel during busy periods
• Ensure guests feel looked after from arrival to departure

Job description

Premier Inn is seeking a Ground Floor Team Member for the Keswick location. You will welcome guests, help check-in, and assist with breakfast or dinner service, while addressing guest questions and resolving issues to ensure a smooth stay.

Shifts include evenings and weekends with a permanent contract and structured training. No prior hotel experience is required, and opportunities exist to develop skills across the Premier Inn network.