Zoo Guest Experience Host - Café, Bar & Events

Durrell Wildlife Conservation Trust; Channel Islands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Durrell Wildlife Conservation Trust invites applications for a Hospitality Assistant at Jersey Zoo. You will provide warm, friendly food and beverage service, support daily hospitality operations, and work within a conservation-focused environment.

Responsibilities include taking orders, processing payments, preparing drinks and meals, promoting menu items, and maintaining high cleanliness and safety standards in a fast-paced setting.

Qualifications

• Strong customer service skills and professional communication with guests and colleagues.
• Ability to learn and discuss menu items, make recommendations, and answer queries.
• Basic food hygiene, health and safety, and safe equipment-handling knowledge (training provided).

Responsibilities

• Deliver high-quality food and beverage service across cafe operations, events, and meals.
• Provide warm, proactive service and respond to guest inquiries and feedback.
• Accurately take orders, process payments, and operate the POS system.
• Prepare and serve food and beverages, including barista-style drinks, per standards.
• Promote menu items and offers to enhance guest experience and sales.
• Maintain cleanliness, food safety, and hygiene across front- and back-of-house areas.
• Complete opening/closing duties, stock checks, and daily tasks.

Skills

Customer service

Menu knowledge

Cash handling

Barista-style service

Attention to detail

Teamwork

Tools

POS system

Job description

Durrell Wildlife Conservation Trust invites applications for a Hospitality Assistant at Jersey Zoo. You will provide warm, friendly food and beverage service, support daily hospitality operations, and work within a conservation-focused environment.

Responsibilities include taking orders, processing payments, preparing drinks and meals, promoting menu items, and maintaining high cleanliness and safety standards in a fast-paced setting.