Guest Experience F&B Assistant

Delta Hotels by Marriott Durham Royal County; North East; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card

Pension scheme

Employee Assistance Programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Durham Royal County is seeking a friendly hospitality professional to join our dining team. Welcome and assist guests, take and serve orders, describe menu items, and ensure a spotless dining area while coordinating with the kitchen to deliver accurate meals.

You will work in a supportive environment with opportunities for career development, ongoing training, and access to Marriott discounts.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Responsibilities

• Welcome and assist guests with a warm, friendly demeanour.
• Take and serve orders accurately and promptly.
• Provide detailed information about menu items and ingredients.
• Maintain cleanliness and organisation of dining areas and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of meals and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.

Skills

Customer service

Job description

Delta Hotels by Marriott Durham Royal County is seeking a friendly hospitality professional to join our dining team. Welcome and assist guests, take and serve orders, describe menu items, and ensure a spotless dining area while coordinating with the kitchen to deliver accurate meals.

You will work in a supportive environment with opportunities for career development, ongoing training, and access to Marriott discounts.