Guest Services Supervisor: Lead & Elevate Guest Experience

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Newcastle Gateshead is seeking a passionate hospitality professional to join our guest services team. You will oversee daily operations, mentor staff, and ensure smooth check-ins and check-outs while delivering outstanding guest service.

In this role you will help maintain cleanliness and safety standards, handle inquiries and complaints professionally, and collaborate with other departments to fulfil guest requests.

Qualifications

• Minimum 1 year of related work experience in customer service.
• Experience in guest services or hospitality is preferred.

Responsibilities

• Oversee daily guest services operations to ensure smooth service.
• Train and mentor guest service staff to meet high standards.
• Coordinate guest check-ins and check-outs accurately.
• Handle guest inquiries and complaints professionally.
• Monitor cleanliness and organization of guest service areas.
• Ensure compliance with safety and hygiene protocols.
• Maintain records of guest interactions and staff performance.
• Assist with inventory management and supplies as needed.
• Collaborate with other departments to fulfill guest requests.

Skills

Customer service

Staff training

Operational excellence

Communication

Job description

Delta Hotels by Marriott Newcastle Gateshead is seeking a passionate hospitality professional to join our guest services team. You will oversee daily operations, mentor staff, and ensure smooth check-ins and check-outs while delivering outstanding guest service.

In this role you will help maintain cleanliness and safety standards, handle inquiries and complaints professionally, and collaborate with other departments to fulfil guest requests.