Guest Experience Host & Community Builder

Jones Lang LaSalle Incorporated; Bagstone; On-site; GBP 21,000 - 32,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Customer Experience Host to be the face of the destination for customers and occupiers. You will deliver high-quality service, build meaningful relationships, and promote social value within the centre community.

You will work with the Occupier and Customer team to understand feedback, occupier performance, and drive operational excellence. You will engage with guests and retailers, provide accurate centre information, onboard new occupiers, and

Qualifications

• Retail or hospitality experience essential.
• Strong verbal and written communication skills.
• Excellent organisation, time management and prioritisation.
• Demonstrate integrity, dependability, responsibility, accountability, self‑awareness, work ethic and empathy.
• A passion for customer experience.
• Innovative thinking and initiative.
• Able to learn new systems and software.
• Ambitious and commercially minded.
• Self-motivated.

Responsibilities

• Personalised proactive customer engagement ensuring a warm welcome to guests at the destination.
• Delivery of high-quality customer service to customers and retailers.
• Dealing efficiently with any customer and occupier issues/queries.
• Proactively communicate with colleagues to ensure that all duties and tasks are fulfilled to the highest standards.
• Provide accurate information regarding centre retailers, facilities and directions to customers and retailers upon request.
• Communicate with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity; Onboard new occupiers to the Centre.
• Liaise with security, cleaning, and maintenance teams to ensure issues are flagged and followed through to resolution.
• Build relationships with local charity and community groups; oversee community events and support the destination in driving Social Value.

Skills

Retail/hospitality experience

Verbal and written communication

Organisation and time management

Integrity and accountability

Customer experience focus

Proactive problem solving

Self-motivation

Commercial mindset

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Customer Experience Host to be the face of the destination for customers and occupiers. You will deliver high-quality service, build meaningful relationships, and promote social value within the centre community.

You will work with the Occupier and Customer team to understand feedback, occupier performance, and drive operational excellence. You will engage with guests and retailers, provide accurate centre information, onboard new occupiers, and