Head of Customer Experience & Placemaking

Jones Lang LaSalle, Inc.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jones Lang LaSalle, Inc. is seeking a Customer Experience Manager to blend premium hospitality with modern workspace at 105 Victoria Street.

You will liaison with customers, connect them to building amenities like The Arena and The Garden, and ensure activities align with premium certifications. You will lead Customer Experience, plan onboarding and wellness events, coordinate with the Community & Amenities Manager, and oversee a high-performing FOH team to deliver a world-class welcome for

Qualifications

• Proven experience in corporate workplace experience or high-end office environments.
• Demonstrated track record of delivering events and networking programs.
• Hands-on experience with workplace applications and CMS.
• Exceptional communication skills, both written and verbal.
• Ability to build strong corporate relationships and deliver excellent service.
• Strong IT skills including MS Office suite.
• Experience with report writing and data presentation.
• Customer-service oriented with attention to detail.

Responsibilities

• Define and implement the 105VS Customer Experience Strategy with the Head of 105.
• Deliver regular Customer Welcome Sessions for new starters and onboarding.
• Plan a year-round corporate events calendar focused on wellness and networking.
• Coordinate activation of common areas for Customers and manage bookings.
• Facilitate Customer feedback panels and disseminate insights across teams.
• Prepare quarterly updates on customer engagement, app metrics and KPIs.
• Lead the onsite FOH team and manage service partners to ensure five-star service.

Skills

Corporate workplace experience

Event execution

CMS management

Presentations

Relationship building

MS Office

Report writing

Customer service

Attention to detail

Team collaboration

Tools

CMS

Microsoft Office

Email platforms

Job description

Jones Lang LaSalle, Inc. is seeking a Customer Experience Manager to blend premium hospitality with modern workspace at 105 Victoria Street.

You will liaison with customers, connect them to building amenities like The Arena and The Garden, and ensure activities align with premium certifications. You will lead Customer Experience, plan onboarding and wellness events, coordinate with the Community & Amenities Manager, and oversee a high-performing FOH team to deliver a world-class welcome for