On-site Facilities & Guest Experience Lead

Jones Lang LaSalle Incorporated; East Midlands; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Workspace Operations and Services Coordinator to support the delivery of contracted services and foster a welcoming, productive office environment. You will serve as the main point of contact for employees and visitors, partner with site stakeholders and service partners, and drive timely resolution of incidents.

You will contribute to safety, sustainability and continuous improvement by coordinating with engineering, security, and facilities teams, while

Qualifications

• Solid experience in facilities, property management or hospitality.
• Proficient with MS Office (Word, Excel, Outlook).
• Ability to multitask and manage multiple projects.
• Excellent verbal and written English.

Responsibilities

• Promote a healthier work environment and engage people with wellbeing initiatives.
• Ensure building readiness for the working day.
• Coordinate with engineering, cleaning, mail and other teams to resolve issues.
• Support incident investigations and reporting.
• Work with leadership on risk management and business continuity plans.
• Manage tasks and tickets to timely closure in the work planning tool.
• Communicate impacts of planned works to client and leadership.
• Close non-conformities from audits and inspections.
• Maintain data integrity across assets, floor plans and org charts.
• Support adoption of digital platforms to enhance guest experience.

Skills

Facilities management

Customer service

English proficiency

Job description

Jones Lang LaSalle (JLL) is seeking a Workspace Operations and Services Coordinator to support the delivery of contracted services and foster a welcoming, productive office environment. You will serve as the main point of contact for employees and visitors, partner with site stakeholders and service partners, and drive timely resolution of incidents.

You will contribute to safety, sustainability and continuous improvement by coordinating with engineering, security, and facilities teams, while