Guest Experience Host – Casino Lobby & Welcomes

Genting Casinos UK Limited; Sheffield; Presencial; GBP 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private GP helpline

Discount portal

Life assurance

Employee assistance programme

20% gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Long service awards

Staff social fund

Annual Christmas present

Resumo da oferta

Genting Casinos UK Limited is seeking a Welcome Host to greet guests with warmth and professionalism, guiding their visit from arrival through the lobby interactions. You’ll stay active in the lobby, assist with guest flow, and help ensure a smooth, welcoming experience across the venue.

The role emphasizes a positive, approachable personality, previous hospitality or customer service experience, and comfort with checklists and venue systems.

Qualificações

• Experience in hospitality or customer service preferred.
• A positive, approachable personality with a passion for great service.
• Comfortable working with systems and completing checklists accurately.

Responsabilidades

• Greet guests with warmth and professionalism.
• Be visible in the lobby to support guest interactions.
• Manage guest flow during busy periods with calm efficiency.
• Handle ID and Challenge25 checks with patience and rigor.
• Promote venue facilities, offers and events to enhance guest experience.
• Assist cloakroom duties and guide guests around the venue.
• Keep the lobby clean and up to date with notices and promotions.
• Coordinate with other departments to ensure a seamless visit.

Conhecimentos

Guest welcome

Customer service

Hospitality experience

Friendly demeanor

Descrição da oferta de emprego

Genting Casinos UK Limited is seeking a Welcome Host to greet guests with warmth and professionalism, guiding their visit from arrival through the lobby interactions. You’ll stay active in the lobby, assist with guest flow, and help ensure a smooth, welcoming experience across the venue.

The role emphasizes a positive, approachable personality, previous hospitality or customer service experience, and comfort with checklists and venue systems.