Welcome Host

Genting Casinos UK Limited; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers/venues

Life assurance

EAP confidential helpline

20% gym membership discount

Mental health support

Family-friendly wellbeing policies

Flexible benefits package

Job summary

Genting Casinos UK Limited in Manchester is seeking a Welcome Host to be the friendly face greeting guests and guiding their visit. You will manage lobby interactions, assist guests, and support smooth operations across the venue with a focus on safety and service excellence.

Ideal candidates bring hospitality or customer service experience, a positive demeanor, and comfort with checklists and systems. The role offers a competitive salary and extensive employee benefits within a dynamic gaming

Qualifications

• Welcoming guests with a warm, customer-focused approach.
• Active presence in the lobby to support guest interactions.
• Manage guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promote venue facilities, offers and events to enhance the guest experience.
• Support cloakroom duties and guide guests around the venue.
• Keep the lobby clean, tidy and up to date with notices and promotions.
• Liaise with other departments to ensure a seamless experience.
• Monitor visitor numbers and ensure compliance with company policies.
• Be comfortable working with systems and completing checklists accurately.
• Demonstrate a positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.

Responsibilities

• Greet and welcome guests as they arrive and throughout their visit.
• Assist guests in navigating the venue and responding to inquiries.
• Support the lobby and cloakroom operations to ensure smooth flow.
• Perform ID and Challenge25 checks with professionalism.
• Promote on-site facilities, offers and events.
• Collaborate with other teams to deliver a consistent guest experience.

Skills

Hospitality oriented

Customer service

Communication

Problem solving

Tools

Guest management systems

Job description

Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest?

We’re looking for a friendly, confident Welcome Host to be the face of our casino. You’ll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive.

Key skills and responsibilities include:

• Welcoming all guests with a warm, customer-focused approach.
• Staying active and visible in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.
• Comfortable working with systems and completing checklists accurately.
• A positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.