Slots Host: Guest Experience & Flexible Shifts

Genting Casino; Stratford-upon-Avon; Hybride; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Private GP helpline

Discount portal

Life assurance

Employee assistance programme

20% gym membership

Mental health support

Family-friendly policies

Résumé du poste

Genting Casinos is hiring a slots host to deliver exceptional customer service and support across the slots and electronic gaming areas. You will greet guests warmly, spot opportunities to attract new customers, and assist with promotions and events. You may work nights and weekends across various shifts as part of a busy casino team.

The role emphasizes guest satisfaction, collaboration with management, and proactive guest care in a lively entertainment environment at Genting Casinos nationwide.

Qualifications

• Ability to deliver excellence in customer service at all times.
• Warm, friendly welcome while seeking new customers.
• Oversee slots and ETG areas and provide assistance.
• Identify food and beverage requirements proactively.
• Understanding of slots and ETG offers is preferable.
• Communicate promotions and events to customers.
• Share customer feedback with the general manager.
• Flexibility to work varying shifts including nights and weekends.

Responsabilités

• Deliver exceptional customer service across gaming areas.
• Oversee slots and ETG areas and assist customers.
• Promote promotions and events to patrons.
• Identify and respond to food and beverage needs.
• Relay guest feedback to management and support teams.

Connaissances

Customer service

Communication

Flexibility

Guest relations

Sales skills

Description du poste

Genting Casinos is hiring a slots host to deliver exceptional customer service and support across the slots and electronic gaming areas. You will greet guests warmly, spot opportunities to attract new customers, and assist with promotions and events. You may work nights and weekends across various shifts as part of a busy casino team.

The role emphasizes guest satisfaction, collaboration with management, and proactive guest care in a lively entertainment environment at Genting Casinos nationwide.