Hotel Manager: Lead Guest Experience & Team Growth

Watergate Bay Hotel; Newquay; Presencial; GBP 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Enhanced parental pay

Professional development

Team experiences

Staff discounts

Resumo da oferta

Watergate Bay Hotel in Cornwall is seeking an outstanding Hotel Manager to lead our busy beachside property and drive exceptional guest experiences, operational excellence and team culture.

Reporting to the Operations Director, you’ll oversee the hotel management team, align F&B, rooms, events and maintenance with commercial goals, ensure sustainability and a warm, personal Watergate Bay touch every day.

Qualificações

• Significant senior leadership experience within a quality hotel operation.
• Proven track record across guest experience, multi-department operations, and people leadership.
• Strong understanding of hotel P&Ls, productivity and budgets.
• Inspiring, present and engaging leadership style with a focus on sustainability.

Responsabilidades

• Lead the day-to-day operation of the hotel across F&B, rooms, housekeeping, events, maintenance and the Swim Club.
• Champion a guest-first culture and continually improve the guest experience.
• Coach and develop departmental leaders to create a high-performing team.
• Collaborate with senior teams to deliver strategic priorities and financial targets.

Conhecimentos

Senior leadership

Guest experience focus

P&L / budgeting

People development

Hospitality operations

Descrição da oferta de emprego

Watergate Bay Hotel in Cornwall is seeking an outstanding Hotel Manager to lead our busy beachside property and drive exceptional guest experiences, operational excellence and team culture.

Reporting to the Operations Director, you’ll oversee the hotel management team, align F&B, rooms, events and maintenance with commercial goals, ensure sustainability and a warm, personal Watergate Bay touch every day.