Hotel Manager

Watergate Bay Hotel; Newquay; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Enhanced parental pay

Professional development

Team experiences

Staff discounts

Job summary

Watergate Bay Hotel in Cornwall is seeking an outstanding Hotel Manager to lead our busy beachside property and drive exceptional guest experiences, operational excellence and team culture.

Reporting to the Operations Director, you’ll oversee the hotel management team, align F&B, rooms, events and maintenance with commercial goals, ensure sustainability and a warm, personal Watergate Bay touch every day.

Qualifications

• Significant senior leadership experience within a quality hotel operation.
• Proven track record across guest experience, multi-department operations, and people leadership.
• Strong understanding of hotel P&Ls, productivity and budgets.
• Inspiring, present and engaging leadership style with a focus on sustainability.

Responsibilities

• Lead the day-to-day operation of the hotel across F&B, rooms, housekeeping, events, maintenance and the Swim Club.
• Champion a guest-first culture and continually improve the guest experience.
• Coach and develop departmental leaders to create a high-performing team.
• Collaborate with senior teams to deliver strategic priorities and financial targets.

Skills

Senior leadership

Guest experience focus

P&L / budgeting

People development

Hospitality operations

Job description

Hotel Manager – Watergate Bay Hotel

We’re looking for an exceptional Hotel Manager to lead us into our next chapter.

This is a key operational leadership role, with responsibility for the day to day running of the hotel , ensuring exceptional guest experiences, operational excellence, commercial performance, and a positive team culture.

Working closely with the Operations Director you’ll lead our hotel management team, ensuring every part of the operation works together to deliver the standards, warmth and personality that make Watergate Bay Hotel distinctive.

We’re more than a hotel. We’re the beach, the ocean, the people, the energy and everything that happens in between.

What we’re looking for

Reporting to our Operations Director, you’ll work closely with our teams across Brand Delivery, Finance, Marketing and Business Development to deliver the strategic direction of the business through excellent operational execution.

You’ll have significant senior leadership experience within a quality hotel operation, with a proven track record across guest experience, multi-department operations, F&B performance and people leadership

You’ll understand hotel P&Ls, productivity, revenue drivers, budgets and commercial performance, but equally understand that exceptional financial results come from exceptional people and guest experiences.

We’re looking for someone who loves hospitality, understands what makes a hotel exceptional and thrives on being present, visible and engaged in the day-to-day operation. You’ll be commercially aware, operationally excellent and, above all, an inspiring leader of people.

You’ll be

• A passionate hospitality leader with exceptional guest instincts
• Commercially minded, with strong operational and financial judgement
• An inspiring, visible and authentic leader of people
• Confident making decisions and holding others accountable
• Highly attentive to detail while understanding wider business priorities
• Naturally collaborative, with the ability to bring people with you
• Genuinely committed to sustainability and responsible business

Most importantly, you’ll care. About our guests. About your team. About the details.

What you’ll be responsible for

• Leading the day-to-day operation of the hotel, ensuring consistently high standards across F&B, rooms, housekeeping, events, maintenance and the Swim Club.
• Championing a genuinely guest-first culture, using feedback and insight to continually improve the experience.
• Leading, coaching and developing departmental leaders, creating accountability, collaboration and a high-performing culture
• Supporting recruitment, onboarding and development of management team members ,helping to build a strong pipeline of future talent
• Delivering agreed operational and commercial objectives through effective management of labour, productivity, costs and departmental performance.
• Working with the Operations Director, Head of Brand and wider teams to ensure programming, F&B, events and guest experiences are both distinctive and commercially effective.
• Working with the Operations Director to implement the hotels strategic priorities and business plan
• Bringing the Watergate Bay brand and values to life through everyday leadership, behaviours and decision-making.
• Championing our commitments to people, place and planet, embedding sustainability into the way the hotel operates.
• Protecting what makes Watergate Bay special while continually finding ways to make it better.

Great hospitality is felt, not simply delivered. It comes from the people, the energy and the care behind every experience we create.

Why us?

At Watergate Bay Hotel, you’ll be joining a values-led business with an ambitious team, a distinctive brand and a genuine commitment to its people, its place and its future.

Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care, with sustainability and community firmly at our heart.

As our Hotel Manager, you’ll have the opportunity to shape this experience every day, from the quality of our service to the culture of the team delivering it.

Alongside a competitive salary, we offer a comprehensive benefits package, with enhanced maternity and paternity pay, ongoing professional development, team experiences and events throughout the year, and discounts on stays, food and drink and activities.

Working here isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.

Compensation: Competitive salary