Reception Host

Watergate Bay Hotel; Newquay; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Beautiful coastal location

Excellent career prospects

Team discounts on food and treatments

Free surf lessons and gear hire

Team social events

Job summary

Watergate Bay Hotel in Newquay, England, invites applications for a Beach Lofts Host. You will oversee Beach Lofts, assist at the Swim Club and Front Desk, delivering warm, efficient service and proactive guest care. You will help create memorable stays with a can-do attitude and a team‑oriented approach.

Join a values-led hotel near the Atlantic, offering supportive development, great benefits, and a lively workplace for a positive guest experience and lasting memories.

Qualifications

• Experience in Front of House roles in hotels.
• Excellent guest-facing customer service and hospitality skills.
• Clear, friendly communication with guests.
• Strong organisational and time-management abilities.
• Meticulous attention to detail in guest interactions.
• First Aid qualification is desirable.

Responsibilities

• Supporting all aspects of the guest journey, from bookings and enquiries to departures.
• Checking guests in and out efficiently and professionally.
• Handling guest requests, including restaurant and treatment bookings.
• Delivering room service orders when required.
• Anticipating guest needs and offering help proactively.
• Resolving guest queries and concerns, escalating where necessary.
• Maintaining knowledge of hotel operations, systems and procedures.
• Keeping public areas clean, organised and welcoming.
• Completing daily tasks accurately and efficiently.
• Following Health & Safety guidelines.
• Working collaboratively as part of the wider team to ensure the smooth running of the hotel.
• Representing and upholding the Watergate Bay brand in everything you do.

Skills

Front of House

Customer service

Communication

Time management

Attention to detail

First Aid

Tools

Property Management System (PMS)

Microsoft Office

Job description

Beach Lofts Host | Watergate Bay Hotel

We’re here to share the joy of Watergate Bay for everyone, now and for the future.

That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have.

Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care — with sustainability and community firmly at our heart.

Dedicated, loyal guests who love what we do. A committed team with a shared outlook. An attention to detail that pushes us to excel. A deep, instinctive care for the environment around us. It’s what sets Watergate Bay apart and drives us to find extraordinary people to join us.

Our Beach Lofts Host role

We’re looking for an attentive, outgoing Beach Loft Host with a can-do attitude to help create a seamless and memorable guest experience. A varied and hands‑on role, you’ll be hosting our Beach Lofts and supporting across our Swim Club and Front Desk as needed. Our three areas include:

• Beach Lofts – our collection of beachside accommodation, each with its own unique character
• Front Desk – the main point of contact for guests and visitors, creating a warm and welcoming arrival experience
• Swim Club – our indoor‑outdoor space for active relaxation, ensuring it is always guest‑ready

This is a full‑time role (40 hours per week) with a flexible shift pattern across five days out of seven, including some weekends and bank holidays. From first contact to final farewell, you’ll play an important part in shaping each guest’s stay, delivering a friendly, efficient and thoughtful service throughout.

What you’ll be responsible for

• Supporting all aspects of the guest journey, from bookings and enquiries to departures.
• Checking guests in and out efficiently and professionally.
• Handling guest requests, including restaurant and treatment bookings.
• Delivering room service orders when required.
• Anticipating guest needs and offering help proactively.
• Resolving guest queries and concerns, escalating where necessary.
• Maintaining strong knowledge of hotel operations, systems and procedures.
• Keeping public areas clean, organised and welcoming.
• Completing daily tasks accurately and efficiently.
• Following all Health & Safety guidelines.
• Working collaboratively as part of the wider team to ensure the smooth running of the hotel.
• Representing and upholding the Watergate Bay brand in everything you do.

What we’re looking for

• Strong attention to detail and a proactive approach
• Confident and friendly communication skills
• Good organisational and time management abilities
• Basic IT skills, including Microsoft Office
• Experience using hotel or property management systems
• Previous Front of House experience, ideally within a hotel environment
• A First Aid qualification (desirable)
• A current Enhanced DBS (preferred)
• Previous Food and Beverage experience (preferred)

Why us?

Watergate Bay Hotel is a place for connection, for freedom, for everyone. Join our team and you’ll be working on the shoreline of the Atlantic, where the ocean and its draw is a daily inspiration.

Every decision we make, every moment we create, is rooted in warmth, confidence and care. We champion practices that protect our environment, support our people, and leave a positive mark for the future. Sustainability isn’t just an ambition. It’s at the heart of everything we do.

What we can offer in return

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Team discounts on food, treatments, and retail products
• Discounts for you and your friends and family at: Zacry’s, The Beach Hut, and Living Space Restaurants.
• Team discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Our commitment to our team is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always.

Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.