Guest Experience Host - 5-Star Hotel Front Desk

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and cleaned

Complimentary on-site parking

Shuttle service Heathrow Terminal 5/Eg

Staff discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and parties

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Job summary

Fairmont Windsor Park - Arora Group is seeking a welcoming Receptionist to ensure a warm guest experience from check-in to check-out. You will provide information about facilities and local surroundings, handle inquiries, and work with other departments to guarantee seamless service.

Excellent communication and organizational skills are essential. A smart appearance, teamwork, and a proactive attitude will help you thrive in our five-star environment.

Qualifications

• Experience in hotel reception is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient English in speaking and writing.
• Smart, professional appearance and positive attitude.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests with warmth and professionalism on arrival.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle inquiries and resolve issues promptly and politely.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Excellent communication

Strong organizational skills

Multi-tasking

Professional appearance

Written and spoken English

Team player

Proactive attitude

Opera PMS experience

Tools

Opera PMS

Job description

Fairmont Windsor Park - Arora Group is seeking a welcoming Receptionist to ensure a warm guest experience from check-in to check-out. You will provide information about facilities and local surroundings, handle inquiries, and work with other departments to guarantee seamless service.

Excellent communication and organizational skills are essential. A smart appearance, teamwork, and a proactive attitude will help you thrive in our five-star environment.