Guest Experience Host (Reception)

The Crown Hotel; Harrogate; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates for staff and/​5

Birthday holiday

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Wellness events and activities

Free meals on duty

Job summary

The Crown Hotel Harrogate is seeking a friendly, professional Receptionist to welcome guests and ensure a smooth stay. You will handle check-in/out, provide information on services and local attractions, and resolve guest requests with poise.

Ideal candidates will have experience in hotel reception, excellent communication in English, and strong organizational skills. A team-oriented, proactive attitude and a neat appearance are essential for success in this role.

Qualifications

• Experience in a front desk or reception role is preferred.
• Excellent English communication skills, both written and spoken.
• Strong organizational skills with attention to detail.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Greet guests with a warm welcome and a friendly smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Guest service

Communication

English fluency

Teamwork

Organization

Multitasking

Professional appearance

Tools

Opera PMS

Guestline PMS

Job description

The Crown Hotel Harrogate is seeking a friendly, professional Receptionist to welcome guests and ensure a smooth stay. You will handle check-in/out, provide information on services and local attractions, and resolve guest requests with poise.

Ideal candidates will have experience in hotel reception, excellent communication in English, and strong organizational skills. A team-oriented, proactive attitude and a neat appearance are essential for success in this role.