Guest Experience & Hospitality Associate

McDonald's; Shirley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free meals on break

Employee discounts

Overnight pay for some hours

Career development

Recognition and rewards

Apprenticeships to help you grow

Job summary

McDonald’s is looking for Customer Care team members to enhance the guest experience with warmth, efficiency and a friendly smile. You’ll help maintain clean spaces, assist customers, and answer queries in a fast-paced restaurant environment.

Shifts cover Weekdays and Weekends across Early Mornings, Afternoons and Evenings, so reliability and a positive attitude are essential. Training is provided to help you thrive in a welcoming, inclusive team.

Qualifications

• Experience in hospitality or customer-facing roles is a plus.
• Strong communication and interpersonal skills.
• Ability to work flexibly in a high-energy environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customer visits to make them memorable.
• Engage with customers and troubleshoot queries to ensure a positive visit.
• Go the extra mile to make guests feel welcomed and supported.
• Create a warm, welcoming atmosphere during events and busy periods.
• Complete tasks in line with training and company guidelines.
• Follow safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to contribute to a positive environment.

Skills

Hospitality

Customer service

Communication

Teamwork

Friendly demeanor

Job description

McDonald’s is looking for Customer Care team members to enhance the guest experience with warmth, efficiency and a friendly smile. You’ll help maintain clean spaces, assist customers, and answer queries in a fast-paced restaurant environment.

Shifts cover Weekdays and Weekends across Early Mornings, Afternoons and Evenings, so reliability and a positive attitude are essential. Training is provided to help you thrive in a welcoming, inclusive team.