Guest Experience & Hospitality Associate

McDonald's; Carlisle; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is seeking a Customer Care representative to be the face of the restaurant, delivering a high-quality customer experience through hospitality and cleanliness. You'll welcome customers, support queries, and help ensure a positive, inclusive visit for every guest.

As a customer-facing role, you’ll work across Early Mornings, Afternoons and Evenings with shifts across Weekdays and Weekends. Training is provided, with opportunities to learn and grow within the restaurant network.

Qualifications

• No prior experience required
• Ideal candidate will be friendly, welcoming and helpful
• Strong communication and hospitality abilities is preferred

Responsibilities

• Deliver high standards of hospitality and cleanliness
• Provide a personal touch to customers visits to make them memorable
• Engage with customers and actively troubleshoot issues
• Go the extra mile to make people feel welcome
• Create a warm and welcoming atmosphere, supporting restaurant events
• Follow company guidelines and training in all tasks
• Adhere to safety, hygiene and operational procedures
• Treat customers and colleagues with courtesy and respect
• Work as a supportive team member to foster a positive environment

Skills

Hospitality skills

Communication skills

Customer service

Teamwork

Job description

McDonald’s is seeking a Customer Care representative to be the face of the restaurant, delivering a high-quality customer experience through hospitality and cleanliness. You'll welcome customers, support queries, and help ensure a positive, inclusive visit for every guest.

As a customer-facing role, you’ll work across Early Mornings, Afternoons and Evenings with shifts across Weekdays and Weekends. Training is provided, with opportunities to learn and grow within the restaurant network.